Full Time Office Receptionist Job Services in London

 Receptionist - Office Services (FTC) - London

Reports to - Head of Office Services UK (based in our London office)

The role

This is a fantastic opportunity if you love working with people and providing great service to internal and external clients. You will act as an ambassador for Berenberg as first point of contact for clients and handle enquiries in a polite, helpful and friendly manner.

In this role you will be one of a team of three, supporting the client experience within Berenberg’s London office. The reception operates from 07.30 to 17.30 Monday to Friday. The three roles rotate on an 8.5-hour shift basis.

Responsibilities

• Answer, screen and redirect calls as necessary, in a professional manner

• Manage and oversee the booking of 30 meeting rooms

• Proactively track changes and update Outlook invites to facilitate a single source of requirements

• Manage the setup of client meetings and events including pre-event logistics, furniture changes, diary management, client registration, hospitality arrangements, IT requirements and, as relevant, ad hoc support e.g. additional housekeeping.

• Complete throughout the day meeting room checks e.g. ensure all furniture in position / all IT kit incl cabling and controls are present etc

• Complete VC requirements for meeting bookings (i.e. set calls up)

• Day to day liaison with Hospitality to ensure all catering requirements are captured and communicated to meet business requirements

• Process incoming and outgoing mail

• Oversee arrangements and liaise with external hirers of Berenberg space ensuring all requirements are captured and facilitated.

• Brief individuals on H&S and evacuation procedures.

• Set up, disable or undertake access control changes in line with agreed procedures.

• Prepare and code invoices

• Create and update standard operating procedures

• Assist with administrative overflow and projects as needed

• Provide support to the wider Operations Services (OS) teams as necessary

• Booking First Aid / Health and Safety Courses

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