Full Time Customer Care Team Leader Job in London
Location - London
Job Type - Full time
The Bread Factory is a Food Manufacturing bakery that makes deliciously crafted bread, cakes, and pastries. We are proud to craft products for our GAIL’s bakeries, neighborhood grocery stores, restaurants, and more!
As our teams grow, we look for our next Customer Care Team Leader.
Every day is different at The Bread Factory, but here are some of the things you will be doing:
Manage and assign day-to-day tasks for Customer Care Advisors
Act as an escalation point for Customer Care Advisors
Track and manage advisor performance and KPIs daily
Report any dashboard issues to the Training and Quality Lead
Effectively manage HR-related issues (such as performance, absence, and conduct), using a consistent and fair approach, liaising with the people team where necessary
Work closely with the Training and Quality Team Lead to provide feedback for the advisors and identify training needs
Work cross-functionally with other teams to resolve customer issues and improve efficiency and quality
Lead by example, always demonstrating ‘role model’ behavior
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