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Passanger Assistant Job in London

Part Time Job in London

Salary: 14,090 
Location: York Way Depot, Freight Lane, London N1C 4BE
Hours per week: 20 hours per week 
Contract type: X 7 Permanent/Part Time/Term Time Only 
Closing date: 1st September 2024 at 23:59 
Interviews to be held: Week commencing 9th September 2024

This role is based at York Way Depot and this service operates between 7am until 7pm Monday to Friday. You may be asked to work within these hours in line with service demands.

About us 

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

About CATS

Camden Accessible Travel Solutions (CATS) is the Council’s in-house transport service. It is based within York Way Depot, in King’s Cross, London and sits within the Environment and Sustainability Directorate under Supporting Communities. The service is responsible for a wide range of transport related services including the provision of accessible buses for children and adults, taxi bookings, fleet maintenance, an MOT service, driver training, fuel provision and manages a range of concessionary travel schemes.

What You’ll Be Doing / How You’ll Be Involved

The post holder will provide passenger assistance to clients with differing needs during their travel arrangements within Camden Transport as part of Camden’s in-house transport service known as Camden Accessible Travel Solutions (CATS).

The role will primarily focus on the day-to-day transport service ensuring that all service users are transported safely to and from to school, and or to a day centre. The role also requires individuals to have experience of working with disabled children and/or vulnerable adults and the ability to communicate effectively and undertake physical aspects of the role.

The Passenger Assistant will be responsible for the safety and wellbeing of Transport users throughout the journey and handover. 

  • For those clients that have been identified, assist with dressing and emergency toileting, where required and assist into the vehicle.
  • To manoeuvre clients, with the help of a driver or escort, using the appropriate equipment and techniques, ensuring safe entry, travel and exit of transport at all times. This includes transfers via stairs etc. where reasonable and appropriate to do so. 
  • Apply health and safety standards to ensure the welfare of clients in general and when assisting with the boarding and alighting of passengers. This includes physically assisting passengers with severe disabilities and/or varying medical conditions (particularly using tail-lifts), securing clients in seat using the requisite safety restraining system, and ensuring that all wheelchairs are correctly secured to the retaining mechanisms or securing points within the vehicle. 
  • Responsible along with the driver in ensuring the interior and exterior of the vehicle is clean and tidy at all times to required standards, including hygiene control. 
  • To ensure that the necessary personal protective equipment and uniform are worn at all times required. 

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. Please note Camden also offers the DBS update service.

To view the Job Profile, please click HERE or copy and paste the below URL into your browser: 

http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10633128/file/document?inline

All About You

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

To be considered for one of these opportunities the successful candidates must be First Aid and manual handing trained, possess a basic level of literacy alongside substantial experience in a similar post. 

You will have demonstrable experience of working with Special Educational Needs children/Or Vulnerable Adults ranging from infancy to adulthood and working within a busy team within a demanding environment; working to distinct deadlines and timeframes for delivery of work. You will possess an in-depth working knowledge of applying sympathy, empathy and assertiveness to manage a cohort of children whilst being transported. The role requires excellent customer care skills, ensuring that the service is represented to the highest standards at all times. 

The ideal candidates will be adept at assessing and managing risk and have an understanding of safeguarding and child protection practices ensuring that all safeguarding policies and procedures are at the forefront of this role. 

What We Offer

At Camden, you’ll receive a host of benefits including:

  • 27 days annual leave for new starters, rising to 31 days after 5 years
  • Local Government Pension Scheme
  • Flexible working opportunities
  • Interest free loans
  • Access to our incredible staff networks
  • Career development and training
  • Wellbeing support and activities

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Diversity 

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.



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