Looking for dynamic Reception Team Member
Location - Manchester
time type - Full time
We are looking for someone to be part of a proactive, dynamic Reception team, within a varied Facilities Department to help respond to and deliver professional services within of a busy legal services office.
You will be the first point of contact within the office, good communication and organisation skills are as important as a welcoming smile.
Location Overview: Manchester
The Freshfields Global Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective.
The Facilities Department role is to secure, maintain and support our colleagues and the office environment in such a way that we are all proud to work within the space.
Key responsibilities and deliverables
Act as the face of the business, answering the phones and greeting clients/guests/visitors in a positive, professional, courteous and friendly manner.
Liaise with wider Facilities department to ensure adequate set up/ turn-around of meetings.
Proactively support the preparation of presentations in meeting rooms, set-up AV equipment and connect Video Conference calls; liaising with relevant parties as required.
Assist with event coordination, organisation and communication. Ensuring that the event spaces are prepared and cleared in a timely manner at all times.
Audit meeting rooms on the client floor (7th) along with the operational floors (3rd – 6th) via internal checklist, along with the reception area (including contemplation and medical rooms) on a regular basis to ensure rooms are clean, tidy and equipment is working correctly.
Liaise with our on-site catering team and cleaners to ensure that the highest standards of cleanliness & timeliness are maintained.
Data input for company systems, preparation and submission of reception reports including statistics.
Supply visitor/Contractor security access passes and ensuring efficient registration process for all visitors.
Overall support to the wider Facilities Department as required.
Key Requirements
Ability to communicate at all levels within the organisation – providing support/information/handovers/confirmation of arrangements to direct team, wider facilities department, Manchester & global colleagues and fee earners'.
Experience in a similarly structured organisation, within a Facilities team, is highly beneficial
Excellent organisation, communication and writing skills, with an enthusiasm for the role.
Intelligent use of initiative, with common sense and decision-making skills.
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