Looking for Customer Service Executive
Location - Leeds
As a Customer Service Executive, you will be the first point of contact for our customers, assisting them with queries related to their lease agreements. You will deliver excellent service by resolving customer issues, meeting SLAs, and maintaining high-quality communication standards. This is a high-volume, fast-paced role where you will be handling up to 50 calls per day and completing over 100 activities.
Key Responsibilities:
Respond to customer queries about their PCH or BCH lease agreements, ensuring clear and accurate communication.
Provide a ‘right first-time' approach by delivering timely and precise information to customers.
Manage a high volume of calls while consistently maintaining service standards and KPIs.
Prioritize tasks effectively through CRM systems, handling follow-up actions and activities efficiently.
Build strong relationships with internal teams and stakeholders, ensuring smooth workflow and collaboration.
Why Join Us? The good stuff…benefits!
Salary up to £24,341
Company Bonus on top of salary
Agile working / Hybrid working after successful probation period.
24 days holiday, which increases with length of employment
Your birthday off!
A great pension contribution by Zenith (6.25%)
Private Medical Insurance as standard
Life Cover
Access to our own Zenith GP – on site and virtual for self and immediate family
Massages on site
Zenith AA breakdown cover
Excellent referral scheme if you recommend a friend to us
Sports and Social club - Company/Team activities
Casual dress in the office
Equality, Diversity & Inclusion networks
Perks at Work – save money on everyday essentials with access to shopping discounts
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