Looking for Customer Assistant at Fosse Park
Location - Leicester, Leicestershire
Contract type - Permanent
Position type - Full Time
Salary - £12.00 p/h
Closing date - 17th November 2024
Technical Skills / Experience
- Ability to connect to our customers and establish relationships with other store colleagues as these will be key to your success in this role.
- Comfortable to start conversations with customers about our products including our M&S Credit Card in a compliant way.
- Self-drive and a determination and motivated to improve on your own performance and the store’s results.
- A solid basic level of digital capability.
- Self-accountable to stay up to date with training, new ways of working and adopt new digital enhancements as they evolve.
- An active interest in the way our customers are shopping across difference channels.
- An appreciation of the importance of loyalty products and how valued they are for us and our customers.
-Adaptability to change through different priorities and campaigns through the year and with the potential for future evolution of the role.
Key Capabilities
- Self-motivated individual who strives to contribute and perform.
- Understand the role that you play within the store and within the success of M&S. Ability to plan your own day and self-motivate throughout a shift.
- Supports line manager on improving store Bank and Service Performance through sharing feedback and suggestions.
- Can adapt and listen to the customer’s needs in order to provide a positive M&S experience.
- Open to and acts on feedback, seeking this regularly.
- In control of their own responses and considers how to share their perspective in a way that creates a positive reaction from the team.
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