Looking for Part Time Customer Service Colleague
Salary - £12.94 Per Hour
Contract Type - Part Time - 20 hours a week
Shift patterns - Rotational - 6 on 3 off - earlies and lates - 4 hour shifts
Location - Luton Airport
Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Customer Service Colleague to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.
WHAT DOES THE ROLE ENTAIL?
- Checking passenger travel documentation at check-in area and boarding gate for acceptance
- Representing the airline and providing an exceptional level of customer service, making the passengers journey positively memorable
- Consistently delivering the highest customer service
- Reinforcing rules for oversized luggage, ensuring the correct fees apply if the size/weight is over allowances
- Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence
WHAT DO WE NEED FROM YOU?
-Excellent communication and interpersonal skills
- Previous experience in customer service desirable, preferably in the travel industry
- Ability to remain calm and composed under pressure
- Attention to detail and accuracy
- Flexibility to work in shifts, including weekends and bank holidays
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
Be able to provide five years address history
Be able to provide five years reference history (employment/education/benefit claim/character)
To obtain a full airside ID
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
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