Looking for Part Time Welcome and Service Assistant Job
Job Type - Part Time
Salary - £15.04 per hour
Location - Sutton House, 2 & 4 Homerton High Street, London, E9 6JQ
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a small team of 5 staff working at Sutton House. In addition to the Welcome Team your colleagues will include the House & Gardens Manager, Senior Programming & Partnerships Officer, and Collections & House Officer, plus a dedicated team of volunteers working across departments.
Sutton House is the oldest house in East London, and its history reflects the changing conditions of Hackney, from a village in the 16th century, to an inner London borough in the 21st. A short walk from Hackney Central station, Sutton House today provides space for the local community, in addition to a busy visitor operation on Fridays and Sundays.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors, community partners and volunteers have the best experience they can. You’ll have the chance to be involved in different aspects of the property's operation, from welcoming visitors, leading guided tours, working on events, social media promotion, working with volunteers, compliance checks around the site and supporting the team - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
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