Looking for Customer Service Assistant Job
Salary - £13.85 an hour
Location - London WC2H 9LX
Responsibilities
- Visitor and Customer Services
- Acting as a first point of contact to all visitors to the theatre, including public, contractors, cast and crew, as well as Donmar Warehouse staff
- Responding positively and effectively to all internal and external visitor and customer enquiries through all channels (in person, by telephone, by email)
- Providing accurate information to customers with regard to all current productions – including cast details, show synopsis, performance times, seat prices, content suitability
- Welcome customers, direct them to their seats by checking their tickets are valid
- Be fully trained in the evacuation procedures for the theatre, instructing customers or guiding them to safety in the case of an emergency
- Serving customers food and drinks at the bars, cafes or front of house drinks receptions.
- Sell merchandise, programmes or ice cream during the incoming, interval and outgoing, front of house or inside the auditorium as required
- Keeping your working area and other front of house spaces clean and presentable at all times
- Ensuring that all visitors and contractors are correctly inducted before entering the building
- Providing accurate information to customers with regard to the Donmar Warehouse itself – including travel, venue and access information, and details surrounding the release of tickets, ticketing schemes for specific groups, and details about membership
Ticket Sales
- Accurately processing all ticket sales and reservations by all channels (in person, by telephone, by email)
- Following company procedures with regard to credit/debit cards, cash handling, and SOLT vouchers
- Accurately recording all customer data at every opportunity in line with company guidelines and the Data Protection Act
- Maximising income, loyalty and frequency of customer visits from ticket and ancillary sales through effective customer card and sales techniques
- Assisting effectively in day-to-day box office routines by adhering conscientiously to all working practices and standards
Teamwork and Operations
- Contributing positively and knowledgeably to briefings and discussions with regard to the ongoing improvement of front of house operations at the Donmar Warehouse
- Providing all managers and supervisors with your full support, commitment and cooperation. Focusing on team participation when assisting the department in achieving goals and meeting deadlines (for example, the timely posting of tickets to customers)
- Participating in training to develop personally with the role and to ensure that desired standards are achieved and maintained
- To uphold all theatre policies and procedures (cash handling, health and safety guidelines)
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