Front of House Assistant Job Available in Leicester

 Looking for Part Time Front of House Assistant Job

Job Type - Part Time

Salary - £12.21 per hour

Location - Leicester

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

- B-Fed - complimentary lunch or breakfast.

- Flexible schedule.

- 28 days annual leave increases with tenure.

- Free gym membership.

- Complimentary gym membership for another person (after 2 years service).

- Discounted Spa Treatments - 30%

- Discounted Spa Goods - 20% ELEMIS Products.

- Discounted Meals and Beverages - 50% cafe/bar.

- Career & Personal Development training.

- Mental Health, Well-Being and EAP Services.

- Length of Service Awards.

- Staff Awards and Bonuses.

- Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

- Greet and welcome guests with a friendly and professional demeanour.

- Dealing with emails, phone calls and face to face queries.

- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)

- Manage spa bookings and appointments, ensuring a smooth scheduling process.

- Handle guest inquiries providing information about spa services, treatments and products.

- Process payments and manage the reception area efficiently.

- Assist with the promotion of spa services, special offers and retail products.

- Ensure the reception area is clean, tidy and inviting at all times.

- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.

- Ensure all visitors to the site are logged correctly including contractors and guest passes.

- Undertake all relevant training required for the role.

What we are looking for:

- Have strong interpersonal and communications skills and a customer focused attitude.

- A genuine passion for health, wellness and customer service.

- Excellent organisational skills and multitasking abilities.

- The ability to establish rapport, build trust and demonstrate credibility.

- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.