Looking for Full Time Night Receptionist Job
Job Type - Full Time
Location - Mandarin Oriental Hyde Park, London
We’re looking for a Night Receptionist to join our iconic Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.
As a Night Receptionist at Mandarin Oriental Hyde Park, London, you will be responsible for:
- Welcoming guest arrivals and late check-ins, creating a lasting impression of warmth and care.
- Handling all departures in an efficient manner by providing guests with accurate settlement and ensuring their expectations have been met during their stay.
- Following up and actioning all guest traces and messages.
- Attending handover briefings on a daily basis and ensuring all necessary information is provided to the relevant team and departments.
- Performing all daily tasks outlined in the night shift tasks list in a productive, professional and timely manner.
- As a Night Receptionist, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will be night shifts, working 9pm-7am on a 4 on, 3 off basis (including weekends and bank holidays), so flexibility is required where applicable.
To be a successful Night Receptionist candidate, you will have a keen eye of detail and strong administrative skills. You will be a confident communicator, both verbally and written, and have ideally worked in a guest or customer facing role previously.
Our commitment to you:
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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