Looking for Welcome and Service Assistant Job
Salary - £14.45 per hour
Location - London, UK
What it's like to work here
At Osterley Park and House, you’ll be part of a small, friendly team dedicated to creating memorable experiences for every visitor. Reporting to the Visitor Experience Officer, your role will be based at key welcome points — The Garden Kiosk and Car Park Hut — where first impressions truly matter.
We believe in the power of a warm welcome. Whether it’s offering helpful information, sharing a smile, or simply being present, your contribution helps ensure that every guest leaves with a smile — and a desire to return.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
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