Passenger Assistant Job
Salary - £25,989 – £26,824 a year pro rata
Location - Luton
At Luton Council, we have a statutory duty to ensure that eligible residents are provided with safe, reliable, and suitable travel arrangements. Our Passenger Transport Team (PTU) plays a vital role in delivering this essential service to some of the most vulnerable people in our community.
As a Passenger Assistant, you’ll be at the heart of this operation — ensuring passengers are supported, comfortable, and cared for during their journeys between home, school, or other designated sites. This is a rewarding opportunity to make a real difference every day.
What You’ll Do
- Provide onboard care and supervision for passengers, including children, young people, and vulnerable adults.
- Assist passengers in safely boarding and leaving vehicles, using appropriate equipment and lifting aids where necessary (training provided).
- Communicate clearly and compassionately with parents, carers, colleagues, and passengers to ensure smooth and safe journeys.
- Respond appropriately and calmly to emergencies, using your initiative to ensure passenger safety.
- Work flexibly to accommodate journey delays or changes in transport schedules.
- Please note this role does not attract sponsorship.
About you
We’re looking for someone who is caring, reliable, and committed to safeguarding others. You’ll be able to:
- Communicate effectively and courteously with the public, including young and elderly passengers.
- Demonstrate understanding of equality and diversity, recognising and challenging discrimination where appropriate.
- Work well independently and as part of a team, maintaining professionalism in all interactions.
- Undertake physical aspects of the role, including assisting passengers with mobility needs (following training).
- Previous experience working with people or within a caring/public-facing role is highly desirable.
Training & Development
Luton Council is committed to continuous learning and development. As part of your role, you’ll receive regular training in key areas, including:
- Safeguarding Adults & Children
- Dementia Awareness
- Autism Awareness
- First Aid
- Contextual Safeguarding, FGM & Radicalisation
- GDPR
- Passenger Assistant Training Scheme (PATS)
- And any additional training relevant to the service
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