Reception Team Member Job at Greenwich in London

 Part Time Reception Team Member Job

Job Type - Part Time

Location - Novotel London Greenwich, London, United Kingdom

Job Description

At Novotel London Greenwich, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards but also propel your own career potential in a company that recognises and rewards.

- Greet and assist guests on arrival and departure.

- Handle check-ins, check-outs, and reservations accurately.

- Answer phone calls and respond to guest inquiries promptly.

- Coordinate with other departments to meet guest needs.

- Maintain a clean, safe, and welcoming reception area.

- Follow all health, safety, and security procedures.

- Strong communication and customer service skills.

- Ability to work well in a team and handle challenging situations.

- Basic computer skills (booking systems, email, MS Office).

- Previous front desk or customer service experience is preferred.

- Shift work required, including evenings, weekends, and public holidays.

Qualifications

- Proven experience in a front office or reception role within the hospitality industry

- Excellent customer service orientation with a friendly and professional demeanour

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Strong problem-solving skills and ability to make decisions under pressure

- Exceptional communication and interpersonal skills