Sales Associate Job
Location - Manchester Boutique
KEY RESPONSIBILITIES
- Consistently achieve and/or exceed monthly and quarterly budgets and KPI’s goals through proactive selling, upselling, and cross-selling techniques
- Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager.
- Be presentable, in line with company guidelines, on the shop floor and when representing the brand.
- Demonstrate ability to proactively recruit new clientele.
- Provide customers with product knowledge and recommendations on which Bremont products best suit their needs.
- Cultivate and maintain good relationships with existing clients.
- Ensure a best-in-class client experience acting as an ambassador for the company. • Deliver consistent first-class customer service and after sales experience to increase and retain customer loyalty.
- Ensuring live chats are attended to daily and in line with company expectations.
- For all communication, client and internal use excellent written skills, with a swift response and ensuring accurate information is given.
- Flexibility to work varied shifts including evenings and weekends. Provide support at other Boutiques when required for the needs of the business.
- Ensure events run smoothly by assisting with set up and take down, meet and greet guests and find opportunity to connect, with an objective of building a client relationship.
- Receive and distribute service/repair watches – liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process.
- Take pride in the boutique environment with visual merchandising and ensuring the boutique is in line with model store standards to match the quality of our product.
- Actively participating in in-store events, trunk shows, and promotional activities to generate excitement and sales.
- Addressing customer concerns with grace and professionalism, finding solutions to maintain satisfaction.
- Staying updated on current fashion trends and industry news to inform customer interactions.
- Embodying the brand image through professional demeanour, attire, and communication style.
- Processing sales transactions accurately and efficiently, ensuring a smooth checkout experience.
- Establishing and nurturing long-term relationships with clients through regular communication, personalized attention, and follow-ups.
- Adhere to all store policies, procedures, and legal requirements, including those regarding returns, exchanges, and counterfeit detection.
- Be vigilant about store security, ensuring high-value items are protected, and assist in preventing theft or fraud.
- Ensure compliance for GDPR Data protection requirements and adhere to maintaining confidentiality of sensitive information held.
- Work as part of a team, collaborating with other associates, managers, and support staff to ensure smooth store operations.
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