Part Time Customer Service Colleague Job
Job Type - Part Time
Salary - £14,300
Location - Luton
WHAT DOES THE ROLE ENTAIL?
- Checking passenger travel documentation at check-in area and boarding gate for acceptance
- Representing the airline and providing an exceptional level of customer service, making the passengers journey positively memorable
- Consistently delivering the highest customer service
- Reinforcing rules for oversized luggage, ensuring the correct fees apply if the size/weight is over allowances
- Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence
WHAT DO WE NEED FROM YOU?
- Excellent communication and interpersonal skills
- Previous experience in customer service desirable, preferably in the travel industry
- Ability to remain calm and composed under pressure
- Attention to detail and accuracy
- Flexibility to work in shifts, including weekends and bank holidays
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
- Be able to provide five years address history
- Be able to provide five years reference history (employment/education/benefit claim/character)
- To obtain a full airside ID
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Free parking
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
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