Full Time Night Reception Team Member Job
Job Type - Full Time
Location - London, United Kingdom
Job Description
First impressions are everything!
As a Night Guest Service ambassador, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
- Welcomes late arrivals and takes reservations over the phone during the evening
- Provides a personal welcome for guests and creates a warm and friendly atmosphere
- Ensures the guest's stay runs smoothly
- Handles any guest complaints or problems, reporting them and any incidents that occur during the night to the General Manager
- Helps prepare breakfast
- Ensures the safety of the people and property in the hotel
Your experience and skills include:
- Team spirit
- Guest oriented and service minded
- Well organised
- Has a strong sense of ethics, leads by example
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