Full Time Customer Service Associate Job
Job Type - Full time
Location - NOTTINGHAM, United Kingdom, NG7 1FT
Your Tasks
Your main responsibilities will include:
- 37.5 hours per week, with rota-based shifts falling between 8 a.m. and 6 p.m.
- Assisting customers by phone and email with tracking, billing, claims, service issues, and general UPS inquiries
- Owning each case from first contact through resolution, providing clear updates along the way
- Communicating proactively when follow-up or service-impact updates are needed
- Documenting customer interactions, updates, and actions to ensure smooth and consistent service
Your Skills
We're looking for someone who brings:
- Strong communication and interpersonal skills with the ability to engage professionally with customers and internal teams
- Customer-focused attitude that represents UPS positively and shows a genuine willingness to help
- Solid problem-solving and time-management abilities
- Previous customer service experience preferred
Ready to take on a role that keeps customers feeling supported and informed? Apply now with your earliest start date.
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