Part Time Night Team Member Job
Job Type - Part Time
Location - Aparthotel Adagio Birmingham City Centre, Birmingham, United Kingdom
Job Description
Duties
- To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Ensure all diary events, flags and specials are actioned.
- Check and pass on all guest mail, messages and parcels promptly.
- To liaise closely with Housekeeping on information relating to rooms and lost property.
- To be fully aware of daily worksheet and ensure this form is used.
- To ensure guest registration forms are completed correctly, then the computer is updated accordingly.
- Ensure all account postings are accurate and necessary paperwork produced.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Complete Express Check out envelopes.
- Ensure security boxes are maintained and run within security procedures.
- Report any safety hazards in the area.
- All complaints to be handled promptly and efficiently.
- Attend and participate in meetings and training sessions provided.
- Ensure the correct welcome is given to all guests.
- Complete all audit tasks as specified by the Night Auditors checklist.
- Ensure all cash and credit is handled with related paperwork.
- To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
- Ensure necessary handover of information is passed on to the oncoming shift.
- Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
- Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
- Perform any other duties within the employee’s range of competence as required by management.
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