Full Time Retail Assistant Job
Job Type - Full time
Salary - £13.99 per hour
Location - London, United Kingdom
Your New Role...
Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world.
We’re looking for enthusiastic and customer‑focused Retail Assistants to bring this experience to life on the shopfloor every day. In this role, you’ll be the face of the store — welcoming customers, delivering memorable service and working at pace to keep the shop running smoothly during busy trading periods.
Harry Potter Shop Oxford Street sits alongside world‑class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku.
What's In It For You...
- £13.99 per hour
- 25 days holiday (pro-rata)
- GymPass
- HBO Max & Discovery+ Subscription as well as exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Option to join our pension and private healthcare schemes
Your Role Accountabilities...
- Deliver warm, friendly and engaging customer service, ensuring every visitor feels welcomed and valued.
- Create memorable, personalised experiences that inspire customers to return again and again.
- Engage customers confidently, offering product knowledge and assistance to support their visit.
- Maintain high shopfloor standards, ensuring products are well presented and the environment is clean and inviting.
- Work with pace and efficiency to replenish stock and maintain product availability throughout the day.
- Support back‑of‑house activity, including delivery processing, stock organisation and replenishment.
- Adapt quickly to changing priorities during busy periods, remaining calm and positive at all times.
- Follow all health & safety, loss prevention and cash handling procedures.
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