Full Time Online Retail Assistant Job
Job Type - Full Time
Salary - £26,436.80
Location - Luton
We are seeking an Online Retail Assistant to join our small and dedicated team in Luton. This role is key to increasing income and profitability from our online shops, specifically through eBay, whilst also delivering exceptional customer service.
Key Responsibilities:
- Collaborate effectively with staff to achieve team goals and targets.
- Create effective, accurate, and attractive product listings to increase competitiveness.
- Manage customer complaints with professionalism and empathy, striving for positive resolutions within a timely manner and respond to messages promptly and process refunds according to guidelines.
- Contribute towards the growth of Keech online shop by maximising opportunities
- Oversee stock control, optimise listings, and manage product rotation to improve the online shopping experience.
What we’re looking for:
- Experience of online selling platforms (specifically eBay or similar)
- Confident in producing adverts and writing product listings
- Good attention to detail with a keen eye for accuracy
- Strong team player with excellent interpersonal skills
- Proficiency in Microsoft Office programmes and willingness to learn new systems
Why join us:
- A competitive salary and generous annual leave
- Ability to carry over your existing NHS pension scheme
- Healthcare scheme
- Free car parking and cycle to work scheme
- Career development and progression opportunities
- A caring, supportive and inclusive environment
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