Full Time Rooftop Bar Waiter or Waitress Job
Job Type - Full time
Salary - £12.71 p/h
Location - Sea Containers London
As a 12th Knot Waiter, you will be an essential part of our front-of-house team, delivering outstanding service to our guests. Your role involves taking orders, serving food and beverages, and ensuring that guests have a memorable and enjoyable experience in our rooftop bar. The role will report directly to the 12th Knot General Manager and will have a dotted reporting line to the Floor Supervisor at the location the position is based at.
Key Responsibilities
- Deliver exceptional guest service by creating a warm welcome, taking accurate orders, and ensuring a positive dining experience throughout.
- Set up and maintain tables and dining areas to high standards of cleanliness and presentation.
- Serve food and beverages promptly and accurately, ensuring efficient order delivery.
- Demonstrate strong menu knowledge, offering recommendations and promoting specials to enhance the guest experience.
- Engage with guests professionally, handling enquiries and special requests while ensuring satisfaction.
- Collaborate with kitchen and bar teams, manage billing transactions, and uphold health, safety, and hygiene standards.
Skills and Knowledge
- Strong communication and presentation skills (verbal, listening, writing)
- Experience in hotel operations and service quality levels.
- Strong organization and analytical skills in problem-solving.
- Ability to acquire, maintain and influence relationships, e.g., stakeholders, customers, vendors, and investors.
- Knowledge of the markets specific luxury / lifestyle hotel sector.
- Effective conflict and change management skills
- Experience in a rooftop bar.
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