F and B Team Member Job
Location - London
Job Description
As a Food & Beverage Team Member, you are responsible for delivering excellent customer service across the hotel's food and beverage outlets. Duties include welcoming guests, taking food and drink orders, serving meals and beverages, preparing restaurant and bar areas, maintaining high standards of cleanliness and hygiene, processing payments, replenishing stock, and ensuring guests receive a friendly and efficient service in line with the hotel's standards.
Qualifications
- Excellent customer service and communication skills.
- Friendly, professional, and approachable manner.
- Ability to work effectively as part of a team.
- Good organisational and time management skills.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Flexible approach to working shifts, including evenings, weekends, and public holidays.
- Good attention to detail and high standards of cleanliness and presentation.
- Basic numeracy skills for handling payments and transactions.
- Knowledge of food hygiene and health & safety procedures (training provided where required).
- A positive attitude with a willingness to learn and support colleagues.
Additional Information
Benefits:
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Cycle to Work Scheme.
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