Part Time and Full Time Front of House Team Member Job
Job Type - Part Time, Full Time
Salary - £12.71 / Hour
Location - Airport Way, Luton, England LU2 9LY, United Kingdom
We are a family-run UK business operating food and beverage outlets at airports, delivering exceptional experiences for all our customers. We are looking for committed and enthusiastic individuals to join our team.
As a Front of House Team Member, you’ll be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 4 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.
The Role
In this role, you will work closely with the back-of-house team to deliver first-class table service, with a particular focus on hospitality and promoting sales. Your main duties will include:
- Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
- Maintaining a thorough knowledge of all food and beverage products available.
Requirements
- We are looking for outgoing, engaging individuals who are passionate about food and beverages and dedicated to providing an exceptional customer experience.
- To succeed in this role, you’ll have:
- A good level of general education, including English and Maths.
- A willingness to learn about health and safety and food standard requirements.
- The ability to follow processes and maintain service levels under pressure.
Please note:
- All successful candidates will be required to:
- Provide proof of their right to work in the UK.
- Hold an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.
- If you meet these requirements and are excited to join our team, please apply today!
Salary & Benefits
- Tronc (tips and gratuities distribution system) via an elected troncmaster.
- Cash gratuities, at customer discretion.
- NEST pension.
- Free meals while on duty at the site, from the 'Staff Duty Meal' options.
- Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers
- Access to our Employee Assistance Programme for health and well-being support from day one.
- 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
- Staff referral bonus scheme.
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