Full Time Room Attendant Job
Job Type - Full-time
Location - London
Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.
The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.
Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London’s most sought after neighbourhoods.
Duties and responsibilities related to the Attendant role
- Clean, service, and prepare guest rooms and suites in line with hotel quality and brand standards.
- Ensure all assigned rooms are inspected and ready for guest arrivals within expected timeframes.
- Replenish guest amenities, linens, and supplies whilst maintaining excellent presentation standards.
- Respond promptly and professionally to guest requests, enquiries, and housekeeping-related concerns.
- Report maintenance issues, safety hazards, and damaged items to the appropriate department in a timely manner.
- Accurately handle and record lost property items in accordance with hotel procedures.
- Collaborate with Guest Services and wider hotel teams to deliver a seamless and personalised guest experience.
- Manage daily room allocations and productivity targets while maintaining exceptional attention to detail and service quality.
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