Food and Beverage Assistant Job
Location - University of Birmingham, Edgbaston, Birmingham UK
Role Summary
You will be responsible for providing excellent customer service in any one of those retail areas/outlets. This post will involve basic food preparation, the provision of a high quality retail service, cash handling, cleaning and stock control, together with any other duties required to ensure the smooth running of the business and operations service we offer to our diverse range of customers. In order to flexibly use resource you may be required to work elsewhere in the department or wider University.
Main Duties
Customer Service
- Greet and serve customers in a professional, responsive courteous, friendly manner, including answering queries and dealing with situations that arise, to deliver the highest level of customer service.
- Building rapport with customers whenever possible and encouraging customer feedback.
- Maintain a professional working relationship with all colleagues.
Business Requirements
- Undertake basic retail preparation and standards to deliver quality products to the customer.
- Ensure a correct standard of stock rotation is followed whilst maintaining adequate stock levels, adjusting orders as required and making sure that retail products are used prior to the best before date. Ensuring merchandising standards are met.
- Report any equipment failures and hazards to either the Supervisor/Manager/Supplier in a timely manner.
- Ensure all merchandising standards are adhered to as directed by the Supervisor/Manager and in line with Operations Manuals.
- Maintain control on all retail wastage and record as required.
- Ensure that all Hazard Analysis and Critical Control Point (HACCP) hygiene and allergen recording systems and retail receipt procedures are carried out and correctly recorded.
- Conform and adhere to all Health and Safety Codes of Practice and Control of Substances Hazardous to Health (COSHH) regulations at all times.
- Assist with the transportation of stock and equipment from one location to another as required, following hygiene and health and safety protocols.
- Operate electronic point of sale (EPOS) terminals and handle cash effectively, including opening and end of day procedures, cashing up and ensuring the security of all monies; if required in secure areas.
- Perform cleaning tasks to a high standard at all times, following standard operating procedures, ensuring the regularly removal of rubbish as necessary and ensuring a clean environment.
- Ensure the thorough cleaning of all equipment, retail fixtures and fittings, walls, fridges, tables and accompaniments and all work areas and surfaces and to ensure they are sanitised before the end of each shift.
- On occasion, you may be required to place orders for food and stock, and/or undertake stock takes as directed by your manager.
- If serving restricted items, ensure compliance with the relevant licensing laws.
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