Sales Associate Job
Location - London
KEY PURPOSE OF THE ROLE
As a Sales Associate in our Mayfair Flagship, you are the first and most lasting expression of the Bremont brand. You will build enduring relationships with a discerning clientele, advise them with expertise and discretion, and help sustain a boutique defined by precision, warmth and standards that never slip.
KEY RESPONSIBILITIES
Brand ambassadorship
- Embody the brand in presence, dress, language and conduct, on the shop floor and wherever you represent Bremont, in line with company guidelines
- Speak about Bremont's heritage, engineering and watchmaking with authority, connecting product to the individual client's story
- Stay current with horology, the luxury landscape and cultural developments, using them to make every conversation richer and more relevant
- Represent the brand with poise and discretion at events, trunk shows, partner activations and private appointments
Client advisory and commercial excellence
- Lead consultative, unhurried conversations that establish what a client values, then guide them to the piece that suits them with conviction
- Deepen each relationship through considered advice on complementary pieces, straps, complications and the wider collection, never through pressure
- Recognise the right moment to invite a decision, and the right moment to let a relationship mature
- Consistently meet and exceed monthly and quarterly budgets and KPIs, understanding that sustainable performance is built on client value, not transaction volume
- Process every sale accurately and seamlessly, so that the closing of the appointment is as considered as the start
Proactive clienteling and business development
- Build and curate a personal client book, recording preferences, milestones and purchase history with care
- Contact clients with purpose: new arrivals, servicing, anniversaries, invitations, personal notes. Maintain regular, personalised communication and follow up on every interaction
- Actively recruit new clientele through introductions, events, partnerships and local networks
- Use quieter periods deliberately for outreach, client research, appointment preparation and identifying opportunities
- Put forward ideas to the Flagship Director for marketing initiatives, events and collaborations that build awareness, footfall and sales
- Approach every relationship with a long-term view: the measure is a client's lifetime with the brand
 |
 |
0 Comments