Sales Associate Job
Location - London, GB
HOW WILL YOU MAKE AN IMPACT?
As an ALAÏA Ambassador, you have to achieve sales in line with the ambitions of the Boutique and ensure that every Client has an exceptional and unique experience by providing the highest standards of service.
Sales driven in line with ALAÏA commercial strategy and sales ceremony
- Reaching weekly / monthly store targets with the team
- Increasing average basket in quantity and value (UPT, VPT)
- Developing cross-selling
- Knowing RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world
Client Relationship & Portfolio Development
- Cultivates exceptional client relationships with international clients to maintain and enhance the client loyalty of their current portfolio
- Establishes action plans and strategies to increase and develop their client base, upgrade high potentials and regain lost clients
- Asking open questions to engage client to talk, listening to their needs and getting the right information to make the sale in order to ensure clients return
- Participates in client events as well as high ticket client events and/or actions
Client Service Excellence
- Bringing to life the ALAÏA client experience
- Representing the highest standards and promoting ALAÏA’s name and image within the Boutique and keeping the integrity alive
- Welcoming clients in the boutique, over the phone and by e-mail according to ALAÏA guidance and standards
- Developing the client book and updating the client database
- Developing client loyalty through excellent service and treatment
- Reinforcing clientele relationships with consistent follow up
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