Full Time Sales Associate Job
Job Type - Full Time
Location - Canary Wharf
Job description
Located in the vibrant heart of Canary Wharf, our Fortnum & Mason pop-up store brings together a carefully curated selection of our most loved products, from world-famous hampers and fine foods to beautiful gifts and seasonal treats. Combining over 300 years of heritage with exceptional customer service, this unique retail destination offers customers a taste of the Fortnum's experience in one of London's busiest commercial districts. As a Sales Associate, you'll play a key role in delivering outstanding service, sharing your product knowledge, and helping customers discover the perfect purchase while creating memorable moments with every interaction.
Please note this is a full time (40h/week) fixed term role until May 2027.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)*
- Up to 40% store and restaurant discounts*
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
What You'll Be Doing:
- This is an exciting opportunity for someone who thrives in a fast‑paced retail environment, enjoys storytelling about premium products, and wants to be part of a close‑knit, high‑performing team.
- Provide an outstanding, personalised customer experience aligned with Fortnum & Mason’s service standards.
- Engage confidently with customers, sharing product knowledge and offering guidance across our luxury gifting, food, and seasonal ranges.
- Support the visual presentation of the pop‑up, ensuring displays are immaculate, inviting, and on-brand.
- Maintain the highest levels of store cleanliness, organisation, and stock replenishment throughout the day.
- Operate the till accurately, handle transactions confidently, and follow all cash-handling procedures.
- Assist with deliveries, stockroom organisation, and inventory management.
- Work collaboratively with colleagues to meet sales targets and ensure smooth daily operations.
- Represent the Fortnum & Mason brand with pride, professionalism, and enthusiasm.
What We Are Looking For:
- Have experience in retail, hospitality, or customer-facing roles (luxury or premium brands beneficial, but not required).
- Are naturally engaging, warm, and confident when interacting with customers.
- Bring strong product curiosity and a willingness to learn about our heritage and assortment.
- Are proactive, adaptable, and thrive in a dynamic pop‑up environment.
- Have excellent communication skills and a positive, team-focused mindset.
- Can work flexibly across weekdays, evenings, weekends, and peak trading periods.
- Bring professionalism, attention to detail, and a passion for creating meaningful experiences.
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