Customer Service Assistant Jobs in Luton, UK – Part Time | £12.71 Per Hour
Job Overview
Job Title: Customer Service Assistant
Company: Tenpin
Location: Luton, United Kingdom
Job Type: Part Time
Salary: £12.71 Per Hour
Minimum Age: 16 Years (Subject to eligibility and legal working restrictions)
About the Company
Tenpin is a fun and exciting entertainment destination offering much more than just bowling. From Escape Rooms and Karaoke Rooms to Laser Arena, Soft Play, Arcade Machines and Pool Tables, there is something for everyone.
Tenpin also offers fully licensed bars, delicious food menus and exciting activities for families and people of all ages. Join the team and become part of an environment where entertainment and excellent customer service come together.
Job Description
Tenpin is looking for enthusiastic, confident and positive individuals to join its team as Customer Service Assistants.
You should enjoy working in a fun, fast-paced environment and have a passion for providing excellent customer service. Previous experience is not essential, as training will be provided.
Applicants aged 16 and above who have completed full-time compulsory education are welcome to apply. As this is a licensed premises, employees under 18 will work within the duties and hours legally permitted for their age. Certain duties, including serving alcohol, are restricted to employees aged 18 and over.
Key Responsibilities
- Welcome customers and provide excellent customer service.
- Manage reception bookings and answer customer enquiries.
- Identify sales opportunities and promote available activities.
- Host events and children's birthday parties.
- Serve food and drinks in accordance with age-related restrictions.
- Operate Laser Arena activities and host Escape Room experiences.
- Manage Karaoke Rooms and other entertainment facilities.
- Keep the entertainment centre clean, organised and welcoming.
- Work across different departments to ensure smooth daily operations.
Skills and Requirements
- Enthusiastic, determined and comfortable working in a fast-paced environment.
- Excellent communication and customer service skills.
- Positive attitude with a willingness to help customers.
- Flexible availability, including evenings and weekends.
- Friendly, approachable and well-organised.
- Ability to work effectively as part of a team.
- Good attention to detail and confidence when interacting with customers.
Salary and Employee Benefits
Hourly Pay: £12.71
- 28 days holiday per year is not specified; instead, the advertised benefits include the following:
- Tenpin Treats – Retailer discounts and Best Doctors.
- Free bowling for family and friends.
- Free food.
- Enhanced Maternity, Paternity and Adoption Leave.
- Medicash Healthcare Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance – 2 times annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On-the-Spot Rewards.
Career Development Opportunities
Tenpin believes in developing talented employees and providing opportunities for career progression. Team members can grow their skills and advance into higher positions, with many managers having started their careers as team members.
How to Apply?
Interested candidates can apply online by clicking the Apply Now button above. The application process takes approximately 2 minutes, according to the employer.
Please check the official application page for the latest job details, eligibility requirements and availability before applying. Job information is subject to change.
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