Full Time Night Receptionists Job Available in London
Job Type - Permanent | Full-time
Salary - £25,000 a year
Marlin operates a collection of lifestyle hotels, aparthotels & serviced apartments across the capital cities of London and Dublin. We are now looking for a Night Receptionist to join our Front of House team in our Waterloo Aparthotel. We’re looking for our Night Receptionist to deliver consistent service excellence for our guests and oversee the operation overnight.
Night Receptionists take responsibility for the operation. It’s a diverse and varied role that requires the successful candidate to be adaptable and have a positive approach to their role.
Key Responsibilities:
Our Night Receptionist will be a natural people person and will be able to create positive experiences for their guests. Their typical duties include:
Performs guest service duties engaging with the guests to assist them during their stay
Maintains consistent presence in the lobby and all hotel public areas
Handles all aspects of guest arrivals, check-in and departure, and maintains upkeep and appearance of hotel lobby and entrance
Makes reservations, when necessary, in accordance with hotels yield management practices
Maximises occupancy and ensures rate availability
Runs and takes accountability for the night audit
Seeks opportunities to improve the guest experience by seeking feedback and developing strategies to improve department and hotel services
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